Canon: Potential ransomware attack – 10 terabytes of data stolen

After Garmin now also Canon: After Garmin was extorted several million euros in ransom, the Japanese camera giant Canon is said to have become the victim of a ransomware attack. An official confirmation from Canon's side is pending.

Around 20 Canon's own domains and around 10 terabytes of data were believed to have been victims of the ransom attack. Canon has not yet issued a statement, it is only investigating recent incidents. However, there was leaked email traffic from the IT department, which provides some information about the attack: You have severe system problems and there is currently no access to systems such as emails. In a ransom demand, which is available in parts, the attackers speak of "10 terabytes of data", including private databases.

Canon's cloud photo storage also apparently has problems, although according to Canon's statements there is no data leak. At least one communicates there:

On July 30, 2020, we encountered an issue with 10GB long-term storage on In order to conduct further investigation, we have temporarily disabled both the mobile application and the web browser service of Upon investigation, we found that some of the photo and video files that were stored in 10GB long-term storage prior to June 16, 2020, 9:00 a.m. (JST) have been lost. However, we were able to confirm that the thumbnails of the affected files were not affected and that there was no data leak.
After resolving the problem that led to the loss of the photo and video files, was reactivated on August 4th, 2020.

Currently, the thumbnails of these lost image files can be viewed, but associated files cannot be downloaded or transferred. If a user tries to download or transfer a file using the thumbnails, an error message may occur. We are currently reviewing technical countermeasures.

Automatic transfer of photo and video files from EOS R5 and EOS R6 mirrorless cameras and instant upload from compatible Canon cameras are also available.

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