Redmi Note 9, 9S and 9 Pro: how to solve problems …
Update 28/07: the moderators of the Xiaomi forum talk about the circumstance, adding some details. Find everything at the end of the article.
READ ALSO: Redmi Note 9S vs Realme 6 vs Honor 9X Pro comparison: who is the best?
The offending update for Redmi Note 9S is the one with MIUI 188.8.131.52.QJWMIXM, Global release that went in some way in contrast with the correct functioning of the proximity sensor. Not only that: according to reports, the ROM would also cause problems with the camera ("Camera can't connect") and the inability to see the contents of Prime Video in Full HD. But that's another matter.
As for the proximity sensor, it is in charge of various functions, first of all turning off the display when we approach it to the head. According to the reports shared on the Xiaomi forum, this error causes the screen to turn off even in unexpected situations. In addition, as you can see in this screenshot, the smartphone warns not to cover the area at the top to ensure that the sensor acts correctly, even if it is not being discovered.
Moderators responded to the reporting threads, explaining that the developers are aware of this Redmi Note 9S issue and are working on it. In the meantime, it has been pointed out that one possible resolution is to temporarily disable Pocket mode. But not being a real fix, it may not work for any user.
As stated by a moderator of the Xiaomi forum, this is a problem that not only affects Redmi Note 9S, but also Redmi Note 9 and Note 9 Pro Max.
“It is a known problem and has already been reported. Apparently this is a calibration problem with the proximity sensor and the developers are working on it. This has been found on all device variants (9, 9S and 9 Pro) and has already been fixed on Note 9 for now (the fix will be released with the next update) and so we can expect the same with Note 9 Pro. "
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